Shipping policy
Shipping Costs
Free shipping worldwide.
Turnaround
We require up to 3 business days to process your order before dispatching to our courier. For Portugal and Spain the delivery is expected to take 1 business day, as soon as the parcel is dispatched.
For other locations please contact contact@helenamar.com for more information.
Carrier
We use TNT service for deliveries in Portugal, and Fedex for international deliveries. For more information, contact us at contact@helenamar.com
Order Tracking
You will be sent a shipping confirmation e-mail as soon as your order has been processed, with your tracking ID.
Take note that multi-product orders could be shipped and delivered separately.
If you have any trouble tracking your order, let us know so we can try to help.
Customs and Import Charges
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you might not be expecting.
The customer must take full liability for any parcels returned unpaid custom charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
All orders shipped to the United States are sent under the DPP (Delivered, Paid Duties) shipping method.
This means that all applicable import taxes, customs duties, and fees are included in the total amount paid at checkout. No additional charges will be required upon delivery.
Customers in the United States will not be responsible for any customs clearance procedures, payments, or documentation related to import duties or taxes. The shipment will be delivered directly to the designated address without further action required from the recipient.